December 31, 2019: Two prominent business entities, Instamojo – a smooth and safe payment gateway provider and Syrow – a leading customer experience management company, have joined forces to enable MSME’s to elevate their customer service offerings, using Instamojo’s Multi-Channel Payment Gateway and Syrow’s 24×7 multilingual customer support through phone, email, chat, tele-calling and ticketing. The intent is to transform the emerging business landscape by helping millions of MSME’s to improve and enhance their customer service and relationship management.
Sharing his thoughts on this partnership, Mr. Sampad Swain, CEO of Instamojo stated, “The customer has always been the core of any business. While for Instamojo it is the MSME, for the MSME it is their customer base. We already offer a host of business solutions for small business owners, and by introducing a solution for customer support, this will bring value to these businesses in return. Through the Syrow app, Instamojo’s merchants will be equipped with the tools to help strengthen their customer relationships, and grow their business through insightful data on customer behaviour.”
Speaking about the collaboration, founders of Syrow, Rajesh Raju and Ramana Murthy Reddicharla said, “Customer care today is a growing industry boosted by ecommerce, foodtech, fintech, medtech and the likes. As companies shift focus towards achieving customer delight levels, customer experience is bound to be the next service differentiator. In fact, consumers will no longer compare just products and prices, but also service and user experience. By providing great customer support, companies are bound to build great brand value and a loyal customer base.”
Through this collaboration MSME’s will be enabled to transition from the phase of customer satisfaction to customer delight. For more information log on to www.syrow.com or instamojo.com